The Client Relationship Platform That Turns Your Contacts Into Opportunities

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How We Help

Collect and maintain client relationship data
Gain access to centralized contact data you can trust
Surface Client Data Across Your Business Systems
Navigate all your firm's connections and touchpoints for valuable insight
Reach my market
Leverage comprehensive client intelligence to target campaigns for the greatest success
Leverage Client Data to Inform Business Decisions
Build targeted growth strategies
Manage risk and compliance
Put clients at ease with strict adherence to data privacy and protection guidelines
Maximize efficiency
Record and manage contact data automatically
Sustain and Grow My Business
Ensure your firm's growth with unparalleled client insight
Optimize client experience and engagement
Access data that helps your firm cater to client needs

Industries We Serve

Large Law Firms
The largest law firms in the world trust LexisNexis® InterAction®. Manage your firm's valuable relationships with a holistic view of your customer's interactions. Empower your team to increase client retention, measure the profitability potential of clients, and improve relationship management with our CRM.
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Midsize Law Firms
The strength of a growing law firm lies in its ability to efficiently access and effectively leverage the data needed to make critical business decisions. With the right CRM, your firm can win more business by leveraging current client information to develop rich, long-term relationships.
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Accounting Firms & Professional Services
We understand that your client's trust is your firm's greatest tool for developing opportunities. Our CRM technology is built for the way you work, with tools and services that make increasing client retention, measuring profitably potential, and enhancing relationship management a smoother process across your workflow.
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What Our Clients Are Saying

“InterAction is an excellent tool that greatly aids business development strategies by providing a better way to cultivate stronger relationships with clients, prospects and referral sources.”
– Laura Hauser, Director of Marketing, Moritt Hock & Hamroff
“Today, the system belongs to our lawyers; marketing merely uses the data to carry out BD activities. From staunch skeptics, many of our firm’s lawyers are champions of InterAction.”
– Paul Nash, CRM Systems Manager, Gowling WLG
“I firmly believe that CRM must be adopted with a focus on the business goals of the organization. InterAction facilitates this strategic approach.”
– Rosie Le Gros, Global BD Director, Kennedys (UK)
“For us today, InterAction serves as a platform for a client development strategy centered on business growth.”
– Jez Mann, CRM Manager, DWF
Explore Success Stories
Data quality services
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RESOURCES
InterAction Data Quality Services
With digital marketing becoming increasingly crucial to successful business development, and millions of dollars in marketing budget at stake, it is no wonder that law firms listed their top marketing challenge as the need to improve data quality. Download brochure to discover how the InterAction Data Quality Services team can help meet firms’ ever-changing data management needs.
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RESOURCES
The Total Economic Impact™ of LexisNexis InterAction
Professional services firms utilize InterAction to gain a better understanding of their businesses and turn insights into cost savings and additional revenue. See a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of InterAction Cost Savings and Business Benefits Enabled by InterAction.
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RESOURCES
InterAction is Overall Client Relationship Management Company of the Year
LexisNexis InterAction was named ‘Overall Client Relationship Management Company of the Year’ by LegalTech Breakthrough Award 2020. Our dedication to providing the best solutions and the best service for our customers drives us to continually improve, which is why we are honored for this recognition.
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RESOURCES
Approaches to Business Development Planning
With The Lawyer, top 100 law firms were surveyed globally. Read the report to gain an understanding of what legal business development is going to look like in the new normal.
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RESOURCES
Business Development Maturity Assessment
Get a road map for what steps your firm needs to take to reach its goals. Determine what changes are needed, where you need to further define your processes, and how to align your strategy to the desired business development (BD) outcomes. Take the BD Maturity Assessment today.
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RESOURCES
Webinar: Rainmakers Aren't Born, They're Created
Get real-world BD best practices straight from the BD expert himself, Mo Bunnell of Bunnell Idea Group (BIG). LexisNexis® InterAction® and BIG partnered up to share tips and advice on effective BD that would help guide fee earners in their pursuit of effective business development.
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Have Questions?
Reimagine what a CRM can do with InterAction. From implementation to end-user adoption and best practices, we're here to help every step of the way.
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